Caterbook Helpdesk Help Centre home page
Submit a request
Sign in
  1. Caterbook Helpdesk
  2. Caterbook Channel Manager

Caterbook Channel Manager

General

  • Auto replenishment and shuffle row bookings
  • Moving OTA Bookings
  • How do I manually sync rates and availability to my connected OTAs?
  • How do I add on a supplement for OTA pricing?
  • Updating Booking.com stay dates
  • Fees for investigating over bookings

Channel Connections

  • Expedia - Linked Rates
  • How do I report a 'No Show' to Booking.com?
  • Reporting change of departure date to Booking.com
  • How do I report guest misconduct to Booking.com?
  • How do I report an invalid payment card to Booking.com?
  • Google Free Booking Links
See all 13 articles

Channel Errors

  • The basic authentication scheme will be sunset by December 31, 2025
  • Error modifying a reservation
  • OTA Sync Out (Price Plan Change) warning
  • OTA Sync Out Errors
  • OTA Sync In Errors
Caterbook Helpdesk