Our integration with ResDiary is now available to all Caterbook users, to simplify managing table reservations for hotel guests by linking your Caterbook and ResDiary accounts together.
(NB. This does not take over the day-to-day management of non-resident table reservations - you'll still need to log into ResDiary and manage those as you do now.)
Additionally, as we are currently working on a new website booking engine to replace the existing one, we've taken the decision not to add this integration to the web booking workflow at this time. It will form a part of the new booking engine as we start to release that later this year.
Features include:
Reservation Management.
- Create table reservations as part of the New booking workflow, including adding table reservations for multiple nights and for different guests in a multi-room booking.
- Add a new table reservation to an existing Caterbook booking.
- Link an existing ResDiary reservation to a Caterbook booking.
- 2-way integration, so if you edit or cancel a table reservation in one system, it automatically updates it in the other.
- Automatically cancel a ResDiary reservation if the associated Caterbook booking is cancelled, reducing orphaned table reservations that would otherwise lead to no-shows (optional feature).
- ResDiary features, like table leave times and promotions, are supported and surfaced in Caterbook.
User Interface Enhancements.
- The Dashboard Arrivals panel and Booking record highlight whether a Caterbook booking made for a Dinner, Bed and Breakfast rate has no associated table reservations.
- Any Caterbook booking with a linked ResDiary reservation is also highlighted on those screens, and additionally on the 7-day Calendar view, irrespective of the rate plan.
The absence of a ResDiary reservation at check in now provides a prompt for all staff to try and upsell guests to dine in-house, rather than have them spend money elsewhere.
Guest communications.
- New email template tags enable properties to show table reservation times in pre-arrival or reservation confirmation emails.
Watch our video preview to see how it works (click in the bottom right to view full screen):
If you're currently using alternative table booking software, but would like to benefit from these features by switching to ResDiary, let us know and we'll put you in touch with our partnership team.
Our integration with ResDiary is included as part of your monthly Caterbook license fee, with no additional cost from us.