Emails can be scheduled to be sent out automatically. Select Templates from the Messaging Centre sub-menu.
Select the email template from the list and open by clicking the Edit icon.
Select the Schedule tab at the top of the Edit Template screen.
Select whether you want the template to be sent out either following an Event or a Time tied to your property Check In or Out times:
1. Event Triggers.
Templates can be sent as a result of the following triggers:
After selecting the type you can then specify how many minutes following the event you wish the template to be sent (leave the Delay as 0 if you want the email to be sent straight away).
Setting a 20 minute delay here might be useful when used with Check In for example, to send an email with the times that breakfast is served, or tonight's special's menu for the restaurant..
Click Save to update the settings.
2. Time based scheduling.
The Time option allows you to set a time in Minutes, Hours or Days > Before or After > your scheduled Check in or Check out times.
This could be used to:
- Send a pre-arrival email at 10am on the morning of arrival reminding the guest of their booking details
- Send a pre-departure email at 8pm on the night before, with a Caterpay payment link for their balance if the guest wanted to leave quickly in the morning, or reminding them to leave their key at reception
- Send a post departure email 2 days after check out inviting the guest to submit a Tripadvisor review