All messages in Caterbook are created using templates within the Messaging Centre.
Each message can then be sent automatically using the message Schedule. You can choose whether to send a message based on it's booking source - any combination of "Staff, "Website" or "OTA". You can also select whether an email is sent from the Property or the Account in the case of group/multi property accounts.
To edit an existing template, go to Messaging Centre / Templates.
Click to edit the chosen template.
There are then additional Filters which would allow you to send a message based on a guest who had booked with a specific OTA (Eg Expedia guests only), under a specific Rateplan, for a specific Corporate partner, or under a Rate schedule.
You can configure whether the Recipient of an email is the guest, the corporate partner or the property itself.
Template content can be styled using the Word-like interface, which also allows you to insert links to your terms and conditions or privacy policy pages on your website, and also display any images that are uploaded to your web space like an email header / logo.
The templates use Placeholder variables to insert information about a specific booking into the message, like the booking reference number, or guest's name. When creating a new template, you would click the your mouse where you wanted to insert a variable and then choose it from the drop down.
Booking and Room row variables.
A reservation has two parts to it. At booking level we have information like the booking reference number, lead guest's name the booking value etc. A booking can contain one or more rooms and these can have different arrival and departure dates, roomtypes & rateplans etc, so in order to be able to display each room in turn, we need to sit the Room row data inside a programming loop using the special {foreach} placeholder, which performs an action "for each" room in the booking :
So within the foreach loop we place the "bookingRoom" variables :
And if we were to preview the email content using a multi room booking we would see:
