From Friday October 1st, the reduced VAT rate for hospitality increases to 12.5%.
To manage this in Caterbook, we recommend running your itemised sales report for September (or Q2) at close of business on 30 September, and then changing the value of the VAT Rate in use for your 5% rated items to the new 12.5% rate.
From Pricing > Rate plans, you can find the name of the VAT Rate in use for each rate plan..
Then, from Finance / VAT rates, change the rate to 12.5% and Save.
(Check also that this is the same rate in use for any Extras items from Pricing > Extras.)
Ensure that your EPOS tills are updated to reflect the new rate, because Caterbook will only handle the pricing & VAT information passed to us by your EPOS. If it's incorrect in Caterbook it will also be incorrect on your EPOS, we're not able to change that.